Terms and Conditions

Terms and Conditions

FERENIA Co. LTD. Taiwan Online Store

ATTENTION: If you purchased a férénia branded product from an authorized distributor and not from férénia.com, your purchase is subject to the particular warranty that accompanies the product. That warranty may differ from the warranty posted on this Site. If you purchased a férénia product from férénia.com, the following warranties and policies apply.

I. Money-back Guarantee Policy

Returns

Should you not be completely satisfied with your online store purchase, you may return your purchase within 7 days from your invoice date.

Please note that in both instances, shipping costs are not refunded. To return your product, send an email to bf.masse@gmail.com (including your order number). férénia will email you instructions. To receive a refund, the product must be returned to the férénia warehouse within 14 calendar days.

It is your responsibility to ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, or to deliver in person.

The Money-back Guarantee is also contingent upon the products being returned 100% complete and in like-new condition. All products must be packed in the original, unmarked packaging including any accessories, manual and documentation that shipped with the product. férénia may reject the return, or deduct costs associated with: missing parts, non original packaging, abuse, misuse of the product or user negligence.

Warranty

For each product, the warranty of the manufacturer applies. If you experience any quality problem with your purchase, please contact us at: bf.masse@gmail.com

Exchanges

If you purchased the wrong product and would like to exchange it for another férénia product, the same regulations as under “Returns” apply, except that we will only charge a 10% open box fee on any opened package. Price differences between the exchanged products will be assessed during the exchange and debited or credited accordingly.

Refunds or exchanges do not include original shipping and handling charges.

Ferenia Co. LTD. acts as a Wholesaler and a Retailer. Terms and conditions depends on whether you are a Distributor, or a private individual. This page addresses only the purchase of goods by a private individual on the website. To consult Ferenia Terms and Conditions for Distributors, please open the page: Terms and Conditions for Distributors